About Me:

Hello! I am a final year Ph.D. student in Operations at Yale School of Management, where I am fortunate to be advised by Prof. Lesley Meng and Prof. Edieal J. Pinker. 

My research interests center on designing data-driven solutions to improve and evaluate health and human services. 

Before my doctoral studies, I studied Industrial & Systems Engineering and Computer Sciences at the University of Wisconsin–Madison, where my work with the Quality, Safety & Improvement Lab and the Analytics for Human Development Lab sparked my interest in research.

Research:

Selected Work in Progress:

1. Reuniting Forcibly Separated Families Through Shared Memories

Su, H., Meng, L., Pinker, E. J.

2. Crisis at the Core: The Ripple Effects of Critical Incidents on Emergency Department Physician Productivity and Work Style 

Su, H., Meng, L., Sangal, R. B., Pinker, E. J.

3. Emergency Department Boarding: Quantifying the Impact of ED Boarding on Patient Outcomes and Downstream Hospital Operations 

Su, H., Meng, L., Sangal, R. B., Pinker, E. J.

Selected Published Paper:

1. Sociodemographic Disparities in Queue Jumping for Emergency Department Care 

Sangal, R. B., Su, H., Khidir, H., Parwani, V., Liebhardt, B., Pinker, E. J., Meng, L., Venkatesh, A. K., Ulrich, A. 

JAMA Network Open. (2023)